Shipping policy
1. Overview
This Shipping and Delivery Policy explains how we handle the processing, shipping, and delivery of orders. By placing an order on our website, you agree to and accept this policy, as well as our Terms of Service and Return & Refund Policy.
Business Name: Shield Bearer LLC
Brand Name: Magnascent
Address: 11320 Mountain View Dr., Azle, TX 76020, USA
2. Order Processing Time
- Orders are processed within 0–1 business day (Monday–Friday, excluding weekends and holidays).
- Orders placed before 12:00 p.m. ET are typically processed the same day.
- Orders placed after 12:00 p.m. ET, on weekends, or on holidays will be processed the next business day.
Once your order has shipped, you will receive a confirmation email with your tracking number and carrier details.
3. Shipping Partners
We partner with USPS (United States Postal Service) and UPS (United Parcel Service) as our trusted carriers to ensure reliable delivery.
4. Shipping Destinations & Estimated Delivery Times
| Region | Shipping Type | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| USA | Economy Shipping | 5–8 business days | Free |
| Canada | Standard International Shipping | 2–3 business days | Standard rates apply |
| Australia | Express International Shipping | 1–5 business days | Free |
| Europe | Standard International Shipping | 5–10 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances beyond our control.
5. Tracking Your Order
After shipping, you’ll receive a tracking link via email. You can also track your order anytime using our Order Tracking Page.
6. Customs, Duties & Taxes
- U.S. Orders: All prices include applicable U.S. sales tax.
- International Orders: Customs duties, import taxes, and local fees may apply and are the customer’s responsibility.
- Customs delays are beyond our control, and we are not liable for any additional time required for clearance.
7. Address Changes & Order Modifications
- You can modify or cancel your order within 6 hours of placing it.
- After dispatch, orders cannot be changed or redirected.
- If an order is returned due to an incorrect or incomplete address, reshipping costs are the customer’s responsibility.
8. Lost or Missing Packages
If your order is lost or delayed during transit, contact us at Service@magnascent.com with your order ID and tracking number.
We will investigate the issue with the carrier and, once verified, either reship your order or issue a full refund to your original payment method.
9. Delivery Delays
Shipments may experience delays due to factors beyond our control, such as severe weather, customs processing, or carrier issues. We appreciate your understanding and patience in such cases.
10. Contact Us
For any questions about shipping or delivery, please contact us:
- Email: Service@magnascent.com
- Phone: +1 (817) 444-4204
- Address: 11320 Mountain View Dr., Azle, TX 76020, USA
By placing an order on our website, you acknowledge that you have read and agree to this Shipping & Delivery Policy.