Cancellation policy
Effective date: November 11, 2026
1. Overview
This Purchase Options & Cancellation Policy explains how customers can modify or cancel orders placed through our website. By placing an order, you agree to this policy along with our Terms of Service, Payment & Billing Policy, and Return & Refund Policy.
Business Name: Shield Bearer LLC
Brand Name: Magnascent
Address: 11320 Mountain View Dr., Azle, TX 76020, USA
Email: Service@magnascent.com
Phone: +1 (817) 444-4204
2. Order Modification Window (0–6 Hours)
- You have a six-hour window after placing your order to request ordinary modifications or cancellations.
- During this time, you can request an updated shipping address, changed order details, or cancellation.
Contact Service@magnascent.com or our Contact Form with your order ID and requested change.
We will confirm the shipment status and whether the order can still be changed. If an eligible cancellation request is received within this window and the order has not shipped, we will cancel the order and issue a full refund to the original payment method. Applicable statutory cancellation and withdrawal rights are not restricted by this ordinary modification window.
3. After Processing or Shipment
Once an order has been processed or shipped, ordinary modifications or direct cancellation may no longer be possible. Contact customer service for assistance.
Eligible direct Magnascent.com retail purchases, including international retail purchases, qualify for our voluntary 90-day satisfaction guarantee. Request a return within 90 days of delivery. When a physical return is required, ship each bottle back within 30 days after receiving actionable customer-service return instructions. Opened, used, and completely empty bottles qualify. Each domestic bottle claimed must physically be returned, even if empty.
For international retail orders only, customer service may authorize a discretionary no-return refund when shipping is impractical, unusually expensive, or restricted. This is not an automatic right. Obtain authorization before disposing of the product and follow the product- and destination-specific disposal instructions provided by customer service. Do not assume iodine-containing or alcohol-based liquids can be placed in household trash or drains. The 90-day request deadline remains unchanged; the 30-day shipping requirement applies only when physical return is required.
Customers pay ordinary satisfaction-return shipping when a physical return is required. We refund the full actual product purchase price paid, with applicable taxes handled according to law, without deducting return-shipping charges or restocking fees. Authorized international no-return refunds cover the full actual product purchase price paid, subject to applicable law.
Magnascent covers appropriate correction and shipping costs for verified damaged, incorrect, or missing items and fulfillment errors, subject to applicable law. Please report issues promptly; later reporting does not automatically remove legally protected remedies.
The expanded guarantee includes eligible earlier retail orders still within 90 days of delivery when this policy takes effect. Wholesale purchases made on or after November 11, 2026 are excluded and subject to separate wholesale return terms. Earlier wholesale purchases retain the applicable terms at purchase and non-excludable rights. Amazon and other marketplace purchases are excluded from the voluntary guarantee.
Refused deliveries, undeliverable-address shipments, and return-to-origin cases are reviewed separately from satisfaction returns. Contact customer service for review of the shipment circumstances. This policy does not establish an automatic RTO penalty or blanket post-shipment refund deduction.
See our Return & Refund Policy for complete terms and authorized return instructions. Do not ship to the business address unless customer service instructs you to do so. The voluntary guarantee does not promise original outbound-shipping refunds beyond applicable legal requirements.
4. Refund Processing
Refunds are issued to the original payment method. For voluntary satisfaction returns, refunds are processed within 7–10 business days after receipt and verification of returned bottles, or authorization and verification of an approved international no-return refund, except where applicable law requires a different procedure or deadline. Confirmation is sent by email; payment providers may need additional time to display the credit.
5. Non-Cancellable Orders
We currently do not offer pre-orders or custom-made items. All standard orders can be modified or canceled according to this policy and applicable statutory rights.
6. How to Request a Cancellation
- Contact us at Service@magnascent.com or through our contact form within six hours for ordinary order modifications or cancellation requests.
- Include your order ID, registered email address, and requested cancellation or modification.
- Our team will confirm shipment status and either process an eligible cancellation refund if unshipped or guide you through the applicable return procedure if shipped.
7. Important Notes
- Orders placed on weekends or holidays may have extended processing times. The ordinary six-hour window starts when your order is placed.
- Once shipped, address or product changes may no longer be possible.
- Refunds may take extra days to appear in your bank or card account depending on your payment provider.
This policy and voluntary guarantee do not replace or restrict applicable statutory cancellation, withdrawal, delivery-refund, or defective-goods protections, including applicable UK/EU rights. Different procedures, remedies, shipping-cost requirements, and deadlines required by law take precedence.
8. Contact Information
Email: Service@magnascent.com
Phone: +1 (817) 444-4204
Business address: 11320 Mountain View Dr., Azle, TX 76020, USA
Obtain authorized return instructions before sending bottles back.
By placing an order on our website, you acknowledge that you have read, understood, and agree to this Purchase Options & Cancellation Policy.