Return & Refund Policy

Effective date: November 11, 2026

Magnascent is operated by Shield Bearer LLC. This policy applies alongside our Terms of Service and Payment & Billing Policy.

90-day retail satisfaction guarantee

Request a satisfaction return within 90 days of delivery for eligible retail purchases made directly through Magnascent.com. After receiving actionable customer-service return instructions, you have 30 days to ship the bottles back when a physical return is required.

Opened, used, and completely empty bottles qualify. Each bottle claimed must physically be returned, even if empty, unless customer service expressly authorizes the international exception below. Domestic satisfaction returns always require the bottle. There is no one-bottle, 1-ounce, or single-order limit under this guarantee.

We refund the full actual product purchase price paid for eligible returned bottles or bottles covered by an authorized international no-return refund, with applicable taxes handled according to law. No restocking fees apply.

Eligibility and effective date

The guarantee applies to eligible direct Magnascent.com retail purchases, including international retail purchases. It also covers eligible retail orders delivered before this policy takes effect if they remain within 90 days of delivery on its effective date.

Amazon and other marketplace purchases are not covered by this voluntary guarantee. Contact the seller or marketplace for assistance with those purchases.

Wholesale purchases made on or after this policy's effective date are excluded from the voluntary guarantee and are subject to separate wholesale return terms. For earlier wholesale purchases, the terms applicable at the time of purchase and any non-excludable rights remain in place. The wholesale exclusion does not retroactively remove existing contractual or legally protected rights.

Requesting a return

Contact service@magnascent.com or +1 (817) 444-4204 with your name, order number, and the bottles you wish to return. Customer service will provide the authorized return address and product- and location-specific shipping instructions.

Do not ship before receiving those instructions. Do not use our business address as a return address unless instructed to do so. Alcohol-based Original Magnascent and international returns may require special carrier, packaging, or customs arrangements. If you cannot arrange shipment using the provided instructions, contact customer service before shipping.

Authorized international no-return exception

International retail customers remain fully eligible. Magnascent customer service may, at its discretion, waive physical return when international return shipping is impractical, unusually expensive, or restricted. This is not an automatic right to a no-return refund. Customers must receive authorization before disposing of the product. Customer service must provide appropriate disposal instructions based on the product and destination; iodine-containing and alcohol-based liquids must not be assumed suitable for household trash or drains. An authorized no-return refund covers the full actual product purchase price paid, subject to applicable law. The 90-day request deadline remains unchanged. The 30-day shipping requirement applies only when physical return is required. Customer-paid shipping remains standard when return is required. Wholesale and marketplace exclusions and prospective wholesale treatment remain unchanged.

Return-shipping costs

When a physical return is required under our voluntary 90-day satisfaction guarantee, customers are responsible for return-shipping costs. We refund the full product purchase price paid without deducting return-shipping charges or restocking fees.

For verified damaged, incorrect, or missing items and other fulfillment errors, Magnascent arranges the appropriate correction at its expense, including appropriate shipping costs, subject to applicable law. These terms do not reduce any greater rights available under applicable consumer-protection laws.

Damaged, incorrect, or missing items

Please notify service@magnascent.com promptly if your shipment arrives damaged, contains an incorrect item, or is missing an item. Where possible, contact us within 24–48 hours so we can investigate promptly. This is a request for prompt notification, not a deadline that automatically removes legally protected remedies.

Provide your order number and details of the issue. Once verified, we will arrange the appropriate replacement, refund, or other correction, subject to applicable law.

Refund processing

For voluntary satisfaction returns, refunds are processed within 7–10 business days after receipt and verification of the returned bottles, or after authorization and verification of an approved international no-return refund, except where applicable law requires a different procedure or deadline. Opened, used, or completely empty condition does not disqualify an otherwise eligible return.

Refunds are issued to the original payment method. We will email you when the refund is processed. Your bank or payment provider may need additional time to display the credit.

Original shipping and international charges

The voluntary guarantee does not promise reimbursement of original outbound shipping beyond applicable legal requirements.

International customs duties, import taxes, and third-party charges are handled according to how they were collected and applicable requirements. The voluntary product-price guarantee does not promise reimbursement of charges paid separately to customs authorities, carriers, or other third parties. Contact the organization that collected those charges about any available refund procedure.

Refused, undeliverable, and return-to-origin shipments

These situations are reviewed separately from satisfaction returns. Contact customer service for a review of the shipment circumstances and applicable next steps. This policy does not establish an automatic return-to-origin penalty or an automatic shipping deduction from a satisfaction refund.

Statutory rights

This voluntary guarantee does not replace or restrict applicable statutory cancellation, withdrawal, delivery-refund, or defective-goods rights, including applicable UK/EU protections. The voluntary return procedure, shipping-cost allocation, and refund timeline do not override different procedures, remedies, or deadlines required by law.

Contact

Magnascent, operated by Shield Bearer LLC
service@magnascent.com
+1 (817) 444-4204
Business address: 11320 Mountain View Drive, Azle, TX 76020, USA

Obtain the authorized return address from customer service before shipping.